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Shipping policy

Shipping Areas

Free shipping applies only to the 48 contiguous United States and Washington, DC.

We do not ship to:

  • PO Boxes
  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • Northern Mariana Islands
  • U.S. Virgin Islands
  • U.S. Minor Outlying Islands

Free Shipping

We offer free curbside shipping on all orders within the contiguous United States.

There is no minimum purchase requirement.

If a shipment requires special handling due to remote or limited-access locations, we will contact you before processing the order with available options.

Shipping Methods

Shipping methods are determined by product size and weight:

  • Small and standard items: USPS, UPS, or FedEx

  • Large or heavy items: LTL Freight (curbside delivery)

Carrier selection is based on product size, destination, and delivery requirements to ensure safe and secure shipment.

Order Cut-Off Time & Processing

Orders placed Monday–Friday before 4:00 PM (local warehouse time) are processed the same business day.

Orders placed after 4:00 PM, on weekends, or on holidays are processed the next business day.

Order Processing & Handling Time

All orders are fulfilled from U.S.-based warehouses operated by our authorized suppliers and logistics partners.

Processing & handling time: 3–5 business days

Backordered items may require additional processing time.

Estimated lead times are displayed on product pages when available.
All lead times are estimates and not guaranteed.

Customers will receive order confirmation and shipping updates via email once processing and shipment begin.

House Fire Grill manages customer support, order coordination, and post-delivery assistance for all orders.

Estimated Delivery Transit Time

Delivery times vary based on shipping method and destination:

  • Estimated transit time: 4–10 business days after shipment
  • Estimated total delivery time: 7–15 business days from the date of purchase

Extended delivery timelines apply primarily to oversized appliances requiring freight scheduling and appointment-based delivery.

Freight Shipping (Large & Oversized Items)

Many of our products are oversized or heavy and require freight shipping.

Freight deliveries are:

  • Curbside only

  • Drivers are not required to move items inside a home, garage, or backyard

  • Customers must arrange assistance for moving heavy or bulky items

Freight carriers may contact customers to schedule delivery appointments.
Customers are responsible for responding to carrier communications to avoid delays.

In-Home Delivery Exception

At this time, in-home delivery is available only for select FORNO products when explicitly stated on the product page.

Remote or Limited-Access Locations

Free shipping applies to standard, accessible delivery locations.

If a shipment requires special handling (remote areas, limited-access locations, or non-standard delivery conditions), we will contact you before processing the order.

You may approve the additional cost or cancel the order for a full refund before shipment.

Delivery Inspection (Required)

Please inspect your shipment at the time of delivery before signing the delivery receipt.

  • Verify the number of boxes and items

  • Inspect packaging for visible damage

If damage is visible:

  • Major damage: Refuse delivery and mark “DAMAGED”

  • Minor damage: Accept delivery and mark “DAMAGED” on the receipt

Report all delivery issues immediately to:
📧 info@housefiregrill.com

Post-Delivery Inspection

After delivery, unpack and inspect all items promptly.

Any damage, defects, or missing items must be reported within 5 business days of delivery.

Claims submitted after this period may not be eligible for approval.

Keep all original packaging materials for inspection or claim processing.

Missing Items

If items are missing:

  • Mark “MISSING” on the delivery receipt before signing

  • Notify the carrier

  • Contact us within 5 business days

If the carrier cannot locate the missing items, replacements will be shipped at no additional cost.

Damaged Items

If damage or defects are reported within 5 business days of delivery, we may offer:

  • Replacement parts

  • Partial refund

  • Full replacement

  • Full refund

Items must not be used.
Original packaging must be retained.

Damage reported after 5 business days is not eligible for free replacements or refunds.

Removal of old units and installation costs are not covered.

Manufacturing Residue

Some products may arrive with light residue from manufacturing or testing.
This is not considered damage and does not qualify for replacement or refund.

Stolen Packages (Parcel Shipments)

If a parcel shipment is marked as delivered but cannot be located, please contact the carrier immediately to initiate a claim.

We will assist you in resolving the issue to the best of our ability.

Carrier Delays

We are not responsible for delays caused by carriers, weather conditions, scheduling issues, or circumstances beyond our control.

Contact Information : 

House Fire Grill - Operated by TRUEWAVE LLC .

Customer Service & Mailing Address:
1207 Delaware Ave #3954
Wilmington, Delaware 19806
United States

Email: info@housefiregrill.com 
Phone: +1 302-204-3206

Customer Support Hours:
Monday – Friday: 9:00 AM – 9:00 PM EST
Saturday – Sunday: 9:00 AM – 6:00 PM EST

Time Zone:  (GMT-05:00) Eastern Standard Time (New York)